Refund Policy

When are refunds available? You may request a full refund if: • You are a new subscriber (first-time payment) • Your request is made within 7 days of your first successful payment • You have not made significant use of the platform The 7-day period begins from the date your first payment is confirmed.

We consider usage significant if you have: • Generated more than 5 customized resumes • Completed more than 2 hours of interview simulation • Actively used features over multiple days This is evaluated on a case-by-case basis. Our goal is to be fair — if you gave the product an honest try and it doesn't work for you, we'll process the refund.

Refunds are not available in the following situations: • After 7 days: The refund window has closed • Significant usage: You have substantially used the platform • Renewal payments: Only the first payment is eligible; subsequent renewals are not refundable • Abuse: Account was used for prohibited activities or terms violations • Chargebacks: If you initiate a chargeback instead of contacting us, we will contest it If you're outside the refund window but have a legitimate issue, please contact us — we're happy to discuss.

To request a refund: 1. Email us at gabrielp.ribeiro1996@gmail.com 2. Subject: "Refund Request - [Your Email]" 3. Include: • Your account email address • Date of payment • Reason for the request (optional but helpful) Response Time: We will respond within 48 hours on business days. Processing Time: Approved refunds are processed within 5-10 business days via Stripe. The time to appear in your account depends on your bank.

When a refund is processed: • Your subscription is immediately canceled • Access to premium features is revoked • Your account remains active but in free/unsubscribed state • You can subscribe again in the future if you wish Note: Refunds are processed through Stripe. The original payment method will be credited.

If you are outside the refund window but want to cancel your subscription: • Go to your Billing Settings in the dashboard • Click Manage Subscription to open the Stripe portal • Cancel your subscription Cancellation: • Stops future automatic renewals • Does not provide a refund for the current period • Maintains your access until the end of the paid period

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card. If a chargeback is filed: • We will provide evidence to contest the dispute • This may result in your account being permanently suspended • It makes future transactions with us more difficult Most issues can be resolved quickly by emailing us first.

For refund requests or billing questions: Email: gabrielp.ribeiro1996@gmail.com Subject: Refund Request or Billing Question We aim to respond within 48 hours.